| Tiki Focus ProducTs With A Tropical FeeL |
| Call Customer Service 7 days a Week 9:00 am To 4:30 pm 925-820-1346 |
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Payments Accepted
We accept all major credit cards for payment, VISA, MC, and AMEX
We will accept Money Orders mailed with all charges. You must call to get the shipping
charges. We will ship on receipt of money orders.
Shipping
We ship the least expensive way using UPS Ground as our small package carrier. All bamboo
under 8' in length can be shipped using UPS Ground up to a maximum of 130” combined length
and girth. We charge UPS rates for shipping. We do not charge a handling charge. Items over
8' in length must ship by Common Carrier. The minimum charges for this service is at least
$55.00 but can be as much as $105.00 depending on where we are shipping and if residential
or business. Common Carrier charges do not include inside deliveries, just to dock, door or
curbside.
How our Bamboo is sold
All bamboo over 1.5” can be sold and shipped by the piece. All the larger diameters cannot be
shipped UPS Ground unless we cut them down to 8' or less.
Returns
We try our very best to ship you exactly what you expect. We only accept returns if we are at
fault in shipping the wrong product. We will pay to have it shipped back or at our discretion we
will allow you to keep the product and refund your invoice amount. If you order it and it's not
what you expected, then you can return it at your cost and once we receive the items back, we
will refund your money for the product cost only. You would be responsible for the shipping
charges both ways. We don't accept returns for any bamboo that has been cut or split by us.
Damaged Items
Bamboo is not likely to be damaged in transit since it is a very tough product. (cracks are the
exception). But in the case of a damaged item caused by the carrier, we will upon proof of
damage resend the order out to you at no extra charge. If the item is delivered by common
carrier and you can see that it has damages, then you MUST sign their delivery ticket as
damaged. This is our only recourse with the carriers to file a claim.
Cutting and Splitting Bamboo
We will cut any bamboo that we sell by the piece.
Inventory
It happens that we do run out of stock. Because this product is imported it takes a while to
receive it. We will advise you at the time of order if the product is available to be shipped or
out of stock.
We accept all major credit cards for payment, VISA, MC, and AMEX
We will accept Money Orders mailed with all charges. You must call to get the shipping
charges. We will ship on receipt of money orders.
Shipping
We ship the least expensive way using UPS Ground as our small package carrier. All bamboo
under 8' in length can be shipped using UPS Ground up to a maximum of 130” combined length
and girth. We charge UPS rates for shipping. We do not charge a handling charge. Items over
8' in length must ship by Common Carrier. The minimum charges for this service is at least
$55.00 but can be as much as $105.00 depending on where we are shipping and if residential
or business. Common Carrier charges do not include inside deliveries, just to dock, door or
curbside.
How our Bamboo is sold
All bamboo over 1.5” can be sold and shipped by the piece. All the larger diameters cannot be
shipped UPS Ground unless we cut them down to 8' or less.
Returns
We try our very best to ship you exactly what you expect. We only accept returns if we are at
fault in shipping the wrong product. We will pay to have it shipped back or at our discretion we
will allow you to keep the product and refund your invoice amount. If you order it and it's not
what you expected, then you can return it at your cost and once we receive the items back, we
will refund your money for the product cost only. You would be responsible for the shipping
charges both ways. We don't accept returns for any bamboo that has been cut or split by us.
Damaged Items
Bamboo is not likely to be damaged in transit since it is a very tough product. (cracks are the
exception). But in the case of a damaged item caused by the carrier, we will upon proof of
damage resend the order out to you at no extra charge. If the item is delivered by common
carrier and you can see that it has damages, then you MUST sign their delivery ticket as
damaged. This is our only recourse with the carriers to file a claim.
Cutting and Splitting Bamboo
We will cut any bamboo that we sell by the piece.
Inventory
It happens that we do run out of stock. Because this product is imported it takes a while to
receive it. We will advise you at the time of order if the product is available to be shipped or
out of stock.
